Benefits
> Save agent time on every call
> Boost customer service with improved handling speed.
> Energize agents through reduction of tedious tasks.
> Enhance reporting of ticket sources
> Boost customer service with improved handling speed.
> Energize agents through reduction of tedious tasks.
> Enhance reporting of ticket sources
Features
CT Eazipopper is the result of a collaboration between Zendesk, Cisco and CT Solutions. This is an "out-of-the-box" offering that integrates
Zendesk with Cisco Contact Center. This means that there is no special integration work or customization that needs to be done, for it to work
at your site. EaziPopper means that incoming calls to your Cisco Contact Center will trigger a pop of the calling customer's profile or open
tickets in Zendesk.
ADVANCED FEATURES
> Auto-create Zendesk user for callers that are unknown
> Auto-create new Zendesk ticket, if none open for caller
> Auto-display list of open tickets for caller
> Auto-display the open ticket for caller, if only one open
> Pop Zendesk form or user based on IVR input.
> Specially designed to cope with all phone number formats
> Report on tickets initiated by phone calls. Ticket tags from IVR
> Not Ready Reasons, call answer, make call, hangup - in Zendesk app
ADVANCED FEATURES
> Auto-create new Zendesk ticket, if none open for caller
> Auto-display list of open tickets for caller
> Auto-display the open ticket for caller, if only one open
> Pop Zendesk form or user based on IVR input.
> Specially designed to cope with all phone number formats
> Report on tickets initiated by phone calls. Ticket tags from IVR
> Not Ready Reasons, call answer, make call, hangup - in Zendesk app
Born out of partnership
zendesk/