We are the acknowledged experts in all aspects of telecommunications training for Avaya and Cisco, designing courses that focus on hands on activity, full of real life scenario’s ensuring that the topics are understood in a friendly atmosphere. Our courses can be customised to suit your business requirements and cover all fields – PABX administration, call centre administration, call centre supervisors and telephone users. Our training methods ensure your team will have a fresh focus and new awareness, with our course facilitators providing useful practical tips having worked in the industry for over 20 years.
Telephone users…do you have a question?
How do I transfer a call? How can I forward to my home number? What does MSB mean?
Voicemail Users…do you have a Voicemail questions?
Can I re-record my Greeting? How do I change my password? Can I access my mailbox remotely?
Handset users…do you have a Handset question?
How do I transfer a call? Where do I plug in my headset? How can I forward to my mobile? What does DND mean?
Softphone users…do you have a pc softphone question?
How do I log on? Can I use my softphone at home? Can I use my airpods? Can I see my colleagues are away from their desk?
Mobile App users…do you have a question
Will it work on my Android mobile? Will it use my data? Can I see my colleague’s presence? Can I instant message my colleagues? Can I dial my mobile contacts via my app?
Call Center Managers…do you have a question?
How do I view my agents live? How can I check we are reaching our service level? How do I create a Wallboard? How do I schedule a report? What is average waiting time calculated? How many calls did we answer last week? How is service level calculated?
Telecoms and IT support staff…do you have a question?
What’s the difference between a Pickup Group and a Hunt Group? How do create an Auto Attendant? How do I change the Music on Hold? How do I route a new DDI to HR Dept? How do I create a Group Mailbox? How do I bar International dialling? How do I program user buttons?
OUR COURSE FACILITATORS PROVIDE USEFUL PRACTICAL TIPS HAVING WORKED IN THE INDUSTRY FOR OVER 15 YEARS
CALL US NOW TO START CUSTOMISING THE COURSE THAT MEETS YOUR BUSINESS REQUIREMENTS