SEAMLESS ZENDESK INTEGRATION FOR CISCO CONTACT CENTERS

Screen Pop and Click-To-Dial for
Cisco Finesse & Cisco Agent Desktop

A Zendesk - Cisco - CT Solutions Collaboration

Benefits

> Save agent time on every call
> Boost customer service with improved handling speed.
> Energize agents through reduction of tedious tasks.
> Enhance reporting of ticket sources
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Features

CT Eazipopper is the result of a collaboration between Zendesk, Cisco and CT Solutions. This is an "out-of-the-box" offering that integrates Zendesk with Cisco Contact Center. This means that there is no special integration work or customization that needs to be done, for it to work at your site. EaziPopper means that incoming calls to your Cisco Contact Center will trigger a pop of the calling customer's profile or open tickets in Zendesk.
EaziPopper for Zendesk
ADVANCED FEATURES
> Auto-create Zendesk user for callers that are unknown
> Auto-create new Zendesk ticket, if none open for caller
> Auto-display list of open tickets for caller
> Auto-display the open ticket for caller, if only one open
> Pop Zendesk form or user based on IVR input.
> Specially designed to cope with all phone number formats
> Report on tickets initiated by phone calls. Ticket tags from IVR
> Not Ready Reasons, call answer, make call, hangup - in Zendesk app

Born out of partnership

CT Solutions

Developers of integrations for medium and large Contact Centers for nearly 20 years. Now teaming up with Zendesk and Cisco to produce EaziPopper. More

Schedule a Demo

Ask your Zendesk representative or contact us to see for yourself how EaziPopper works and chat with our experts. Schedule demo

Zendesk

Beautifully Simple Customer Service Platform   More

Contact Us

New Hampshire Office


765 Scenic Road
Laconia, NH 03246
USA

+1 (603) 769-3818 | Email us

Tipperary R&D Lab


Connolly Street Business Centre
Nenagh, Co. Tipperary
Ireland

+353 1 6106837 | Email us

Zendesk Partners

Many Zendesk Partners provide EaziPopper.
To locate your nearest Partner or to join our Partner Program, click below.