Q4U - Callback Solution
developed for Avaya IP Office Cloud and Avaya Contact Centre Elite

Call your customers back rather than have them wait in a queue.
Or, put a "call me" button on your website for a timed callback

Clear Business Case

> Reduce your abandon rate during inbound busy periods
> Fully utilize your staff when call volumes drop.
> Integrate web callback requests with your call centre .
> Q4U can manage staff shortages due to sick days & holidays
> Increase customer focus to improve retention.
> Improve staff morale with a less stressful working environment.
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Q4U is an automated call back system for your web and telephone customers that enables them to avoid waiting on-hold, without losing their place in the queue.
Q4U Callbacks
Keep your callback promises
> A suite of reports give full visibility of callback activity
> Real-Time Dashboard lets you react to changes in your KPIs
> Timed Callbacks will restrict callbacks to specific times
> Agents receive a screen pop with the callbacks details.
> Add a CALL ME button to your website. These callbacks blend with your other telephone queues

Professionals you can trust

CT Solutions

Developers of integrations for medium and large Contact Centers for over 20 years... MORE

Avaya, Genesys and Cisco Compatible

Enhancing and protecting your telephony investment.

Will Q4U benefit you?

Contact us to hear for yourself how Q4U works, or to arrange a chat with our experts. Email us

Contact Us

United States Office

765 Scenic Road
Laconia, NH 03246

+1 (603) 769-3041 | Email us

European R&D Lab

Lake Drive, Citywest,
Dublin 24

+353 1 6106837 | Email us

Telephony Partners

Many of our Partners provide CT Q4U.
To locate your nearest Partner or to join our Partner Program, click below.