CT Solutions can partner with your either your telephone system or CRM supplier to deliver a solution that makes good business sense to you.
CT EaziPopper Zendesk - Cisco
This is an “out-of-the-box” offering that integrates Zendesk with Cisco Contact Center. This means that there is no special integration work or customization that needs to be done, for it to work at your site.
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CT Q4U-Avaya automated call back application
Q4U is an automated call back system for your web and telephone customers that enables them to avoid waiting on-hold, without losing their place in the queue or their call being lost to your call centre.
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Dynamics Telephony - Dynamics 365 telephone integration
Unify your customer information and phone controls in one place - in Dynamics 365. All statistics on the outbound & inbound activity are available in Dynamics 365 using standard reporting and dashboard features
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Training - Avaya & Cisco
Whether it be in the planning stage, or before go-live, training is key to a successful outcome. We will plan training, prepare training materials with you and can deliver the remote training as train-the-trainer, or directly to end users or IT staff.
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DT Phone System
PHONE SYSTEM is a hosted telephone system with powerful Dynamics 365 integrated features that offers unrivalled control over business communications, unlimited flexibility and infinite scalability.We can include Contact Centre functionality such as intelligent routing, call recording, IVR, omnichannel, queues, agent groups, reports and displays.
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Custom Development
Have exactly the features or integrations you need. We have 20 years experience developing custom features and integrations for telephony related projects. We can develop custom integrations for Avaya and Cisco to other systems or CRMs.
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Support
Support is what we do BEST. Our support people are all expert and hands-on under pressure. We will provide a tailored support package that will respond to all issues and queries under your own SLA. We can provide special support to cover the first few days of go-live.
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