Clear Business Case
> Reduce your abandon rate during inbound busy periods
> Fully utilize your staff when call volumes drop.
> Integrate web callback requests with your call centre .
> Q4U can manage staff shortages due to sick days & holidays
> Increase customer focus to improve retention.
> Improve staff morale with a less stressful working environment.
> Fully utilize your staff when call volumes drop.
> Integrate web callback requests with your call centre .
> Q4U can manage staff shortages due to sick days & holidays
> Increase customer focus to improve retention.
> Improve staff morale with a less stressful working environment.
Features
Q4U is an automated call back system for your web and telephone customers that enables them to avoid waiting on-hold, without losing their place in the queue.
Keep your callback promises
> A suite of reports give full visibility of callback activity
> Real-Time Dashboard lets you react to changes in your KPIs
> Timed Callbacks will restrict callbacks to specific times
> Agents receive a screen pop with the callbacks details.
> Add a CALL ME button to your website. These callbacks blend with your other telephone queues
Keep your callback promises
> Real-Time Dashboard lets you react to changes in your KPIs
> Timed Callbacks will restrict callbacks to specific times
> Agents receive a screen pop with the callbacks details.
> Add a CALL ME button to your website. These callbacks blend with your other telephone queues
Professionals you can trust
