CT Solutions - Avaya, Cisco and Nortel partner, mobile recording, call centre call backs, predictive dialer and visual IVR

Callbacks Q4U

Hang up now your place is held in the queue and an agent calls YOU when it its your turn.

- Avaya and Cisco compatible.
- Increase customer service level with same agents - Fully integrated with the contact centre
- Reports and real-time displays
- Request a callback button on your web site
- Express version for getting started.

Outbound Diallers

If you have more than 2 agents on outbound calling, you need a Dialer.

- Avaya and Cisco compatible
- Predictive Dialer - premium performance
- Progressive Dialer - efficiency
- Blending integration
- BCM, IP Office, AACC, CS1000, ...

Special focus: Zendesk

Special focus: TBD

Professional Services for Contact Centres

Proven Avaya, Cisco and Nortel experts to help with your contact centre projects.
Robust reliable solutions assured, no matter how simple or complex the project.

Supervisor Tools
- Realtime Display Dashboard
- Custom Reports
- Announcement manager

Contact Routing

- Data Based Routing
- Agent Routing
- Email Queueing
- Smartphone integration
- IVR Applications

Agent Productivity

- ScreenPop any CRM
- Click-to-dial for any CRM
- Agent Toolbar
- Visual Queue View
- Call Abandon Monitor

Training & Scripting

- Scripting & Call Flow Consultancy
- Telecoms Training

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Our company provides Professional Solutions for Cisco and Avaya contact centres, incl. Nortel. Our three solution focus areas are Professional Services, Call Centre Callbacks and Outbound Dialers.

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