Email Queueing
"Your email customers will no longer feel like second class citizens"

PureCTâ„¢ EQ email queuing technology allows your agents to receive an email queries as if they were calls. This results in increased response time for the customer and reduced operating costs for the call centre. EQ technology gives the call centre manager the ability to offer the ultimate in customer service while utilizes the advanced features of their Symposium call centre investment.

Everyone benefits from EQ: the customer who is no longer penalised for using email, the agent who doesn't have to deal with an irate customer, and the call centre which realizes significant cost savings while improving service levels and increasing customer satisfaction.

EQ technology gives the call centre manager the ability to offer the ultimate in customer service while utilizes the advanced features of their Symposium call centre investment.