No two contact centres report in the same way. Most contact centres regularly spend time pulling together reports from various sources, to make the executive summary, management, supervisor and agent reports.

The top contact centres all use custom reports. This gives them the edge, with consistent professional reporting, in a fraction of the time other centres take.

There is more data available than in the standard reports that came with your contact centre. The standard reports with your contact centre generally have too much data that you do not want. And the data you want is either not there or spread over multiple reorts.

• Reports that join data from your contact centre with data from your business.
• Reports to consolidate data from multiple contact centres.
• Consolidate data from multiple sources (e.g. IVR, CDR, contact centre, ...)
• Agent score cards - graphical and easy to understand.
• Trend reports.
• Call-by-call reports.
• Raw Data.
• Reports for external stakeholders - web based.

Integrated reports - custom reports that run within your current contact centre tools. Scheduled reports automatically run and arrive by email.

Available formats Excel, Crystal Reports, Microsoft Access, Open Office, HTML, CSV, Browser ALSO iPhone, Android or iPad optimised reports.

Integrates fully with

• Avaya Aura Contact Centre
• Cisco Contact Center Enterprise and Contact Center Express